All key dispute resolution and management processes are explored in Alternative Dispute Resolution, as well as specific negotiation, complaints handling, option generation and problem solving strategies. Practitioners and students alike will find this new edition an invaluable resource.

Pre-litigation ADR schemes, external dispute resolution schemes and changes in the community and related schemes, as well as processes that are more closely related to the litigation system, are tracked, explored and analysed. This supports all those involved in dispute resolution to make effective, informed decisions about process choices and options.

This new and expanded edition draws on the author's two decades of work in theory development, practice, training, research and assessment. Tania Sourdin’s extensive experience as a mediator, Supreme Court solicitor, researcher, educator, and Member of the Administrative Appeals Tribunal and the National Alternative Dispute Resolution Advisory Council, ensures this publication supports readers with practical skills, tips and case studies.

Authors: Tania Sourdin

ISBN: 9780455228730

Publishers: Thomson Reuters, Australia February 2012

Binding Format:  

CONTENTS

• Chapter 1 – Dispute and Conflict Resolution
• Chapter 2 – Negotiation
• Chapter 3 – Mediation to Alan
• Chapter 4 – Collaborative
• Chapter 5 – Complaints
• Chapter 6 – Advisory
• Chapter 7 – Skills
• Chapter 8 – Court Based ADR
• Chapter 9 – ADR outside the Courts
• Chapter 10 – ODR , Technology and ADR
• Chapter 11 – Obligations, protocols and liability in ADR (New)
• Chapter 12 – Confidentiality and admissibility in ADR processes (New)
• Chapter 13 – Dispute System Design
• Chapter 14 – Liability of ADR practitioners and Accreditation
• Chapter 15 – Conclusions – Future Trends